Frequently Asked Questions


What are my options for the livestream?  

We have some great options for you! You can purchase...

  • An all-access pass that includes the main conference and 3 intensives (2 before, and 1 after). This is definitely your best deal! 

  • The main conference (all 3 days)

  • The main conference (2 days - Friday and Saturday)

  • 1 to 3 all-day intensives before and after the conference (Intensives are held on Wednesday
    Thursday and Monday.)


Can I purchase just Saturday and Sunday?  

No, sorry, Saturday-Sunday is not an option. However, you can purchase the 3-day conference for only $50 more, a real bargain.


Who is CE21?  

CE21 is a provider of livestream and on-demand video services. ACEP is partnering with CE21 to livestream the conference.  


How do I purchase the livestream?  

Click on Register button, and you will be taken to ACEP's CE21 page where you can select and purchase. You will create an account with CE21 to complete your purchase. You can pay with a credit card.  


How do I access the livestream once I have purchased it?  

You will receive an email from our provider, CE21, with instructions as soon as you purchase it .  


Can I choose which learning labs I want to see?  

Depending on which option you choose, you will be able to watch the keynotes, invited presentations, and a curated group of learning labs (choose one of three workshop per time slot). 


What are the technical requirements? 

You can use any Windows or Mac computer, because it will be accessible via the web. You will want to be sure you have a solid internet connection so there are no interruptions in the stream for you. (You will be able to view a test video after you purchase the package.) 


Can I use a phone/tablet/other mobile device?  

Yes, you can watch the livestream on any device. There is an optional CE21 app for both iPhone/iPad and Android devices.  


Can I get CE hours for the livestream?  

Yes. Please check the CE page to see the overall types of CE credit available.
Check the CE Grid to see board approval for each the session being broadcast. You have to be actively watching the live session to get credit.  


I do not need that much CE. Can I get CE for only some of the sessions? 

Yes. You can choose how much CE you want to receive. But remember, you must watch the session LIVE if you want to get CE for that session. 


How is my attendance checked for the sessions so that I get CE?  

You must be online throughout each presentation to receive credit. The computer keeps track if you are logged in to the specific session.  Your browser must be open the entire time of the presentation.  The computer has a little leeway built-in in case you loose connection. At the end of the session you can click the credit button on the navigation bar, fill out the evaluation and the click the certificate button to download your certificate.  You will repeat this process for each session you attend.  


What if I do not want CE?  

If you are not getting CE for the session, we still request that you click the credit button and complete the evaluation. 


When do I get my CE certificate? 

You can fill out an evaluation at the end of each session, at the end of the day, or at the end of the conference. You will receive a certificate for each session right after you complete the evaluation.  


Do I have to be in front of the computer all day?  

You have the option to watch the sessions live or via recording. However, if you need CE/CME/CNE, you will need to watch the LIVE session you want credit for. 


If you choose to watch the whole conference live, know that there are breaks in between the sessions and a lunch break each day. You can choose to watch as many or as few sessions as you like.   


Can I ask questions?  

Yes, there will be an option for you to send a question in. It will be read by the ACEP assistant for that session.  


What recordings to I get?

For the pre-post intensives,  you get the recordings of the sessions you chose to watch. For the 2-day conference option,  you will get to watch the recordings of all of the keynotes, invited presentations and learning labs for Friday and Saturday. For the 3-day conference option, you will get to watch the recordings of all of the keynotes, invited presentations and learning labs.

Do I have immediate access to the recordings?  

You will not get them immediately, but they will be available 48-72 hours after the conference. You will be notified when they are available.   

Can I get CE for watching the recordings of the sessions?  

Yes! However, you will need to complete evaluations and exams.  

How long do I have to access the recordings?  

One year from the date they are available.  

Can I purchase the recordings if I don't attend the livestream?

Yes, you can! We'll email everyone when they're available. 


Is there an ACEP member discount? 

Yes, ACEP members save $20 on the pre-conference intensive and $50 on the main conference packages.  Contact Leslie Primavera,, for your member discount code. 


How do I become an ACEP member? 

Visit our website to join.  


Can the conference be translated into another language for me?  

Not at this time.  


Will there be transcripts?  

No transcripts are available. 


Can I get the speaker handouts?  

All the handouts we receive from speakers will be  available during the session in the CE21 screen.  Please note that not all speakers submit handouts. You will also be able to access the handouts by selecting the session title in the session list.




Is there a guarantee?  

Yes, there is a 100% money back guarantee if you decide the livestream is not for you. However, you must contact CE21 by NOON U.S. Eastern Daylight Time on your first day in order to get a refund.