Frequently Asked Questions
Have a question about registration, pricing, program content, logistics or anything related to the conference? Please refer to the question bank below. Prefer to contact us directly? Feel free to email us or call 619-861-2237 to speak with an ACEP team member.
If you require special accommodations to participate in the conference, please email a description of your needs to Tawni Sands.
Please note: You have the option to watch the sessions live or via recording. If you need CE, you can get it when you watch live, or as home study when you watch recordings of any missed sessions. If you choose to watch the whole conference live, know that there are breaks in between the sessions and a meal break each day. You can choose to watch as many or as few sessions as you like.
Ensuring Excellence:
How to Share Feedback or Concerns About ACEP Programs
How to Share Feedback or Concerns About ACEP Programs
Since 1999, the Association for Comprehensive Energy Psychology (ACEP) has served as the premier professional association in the field of energy psychology, committed to the highest standards of integrity, quality, and professional conduct. Our mission is to support our members with exceptional educational experiences, transformative programming, and a community grounded in ethical care, scientific rigor, and human compassion.
Our Commitment to Quality & Continuous Improvement
We continually refine our conferences, trainings, and professional development offerings. Thoughtful, constructive feedback from our members is an essential part of this process. It helps us strengthen the quality, safety, and impact of every ACEP-sponsored activity.
If you have general feedback or suggestions—whether about a conference session, workshop experience, logistics, or ideas for future programming—we warmly invite you to share them with our team at: conference@energypsych.org
If You Have a Concern That Requires Attention
Most issues can be resolved quickly and collaboratively through direct communication with our staff. However, if you have a concern that feels more serious, or that you believe requires formal review, please contact our Executive Director at exec.director@energypsych.org.
We will help you determine whether the situation is best addressed informally or requires activation of our formal grievance process.
In the Unlikely Event That a Formal Grievance Is Needed
As a 501(c)(3) charitable nonprofit, ACEP maintains a clear and ethical grievance policy aligned with:
• Our bylaws
• Continuing education (CE) provider requirements
• Applicable professional ethical guidelines (including APA and other relevant bodies)
Our intention is always to address any grievance promptly, respectfully, and with impartiality.
What Happens When a Grievance Is Submitted
If a grievance concerns a workshop or conference offering, its content, level of presentation, or facilities, the Administrative Manager and/or CE Program Administrator will review the concern and may offer one or more of the following, depending on what is appropriate: Transfer to another workshop or conference, or Credit toward a future event, or Partial or full refund of the event fee.
If a grievance concerns a faculty member’s conduct or presentation, the CE Program Administrator/Executive Director will seek resolution in alignment with ethical and CE standards. This process addresses behavior within ACEP-sponsored environments and does not replace state licensing board or ethics board procedures when those are indicated.
If the grieved party is a social worker, our CE social work consultant/planner will participate in the review. The current consultant is Mark Bottinick, LCSW.
How to Submit
A written description of the grievance is required so we can understand what occurred and evaluate next steps. You will receive an acknowledgment within 72 hours, outlining the process and anticipated timeline.
ACEP retains written records of grievances and their resolutions for 7 years. These records are shared with relevant committees solely to improve future programs, uphold ethical standards, and ensure the highest quality of education and member experience.
• Our bylaws
• Continuing education (CE) provider requirements
• Applicable professional ethical guidelines (including APA and other relevant bodies)
Our intention is always to address any grievance promptly, respectfully, and with impartiality.
What Happens When a Grievance Is Submitted
If a grievance concerns a workshop or conference offering, its content, level of presentation, or facilities, the Administrative Manager and/or CE Program Administrator will review the concern and may offer one or more of the following, depending on what is appropriate: Transfer to another workshop or conference, or Credit toward a future event, or Partial or full refund of the event fee.
If a grievance concerns a faculty member’s conduct or presentation, the CE Program Administrator/Executive Director will seek resolution in alignment with ethical and CE standards. This process addresses behavior within ACEP-sponsored environments and does not replace state licensing board or ethics board procedures when those are indicated.
If the grieved party is a social worker, our CE social work consultant/planner will participate in the review. The current consultant is Mark Bottinick, LCSW.
How to Submit
A written description of the grievance is required so we can understand what occurred and evaluate next steps. You will receive an acknowledgment within 72 hours, outlining the process and anticipated timeline.
ACEP retains written records of grievances and their resolutions for 7 years. These records are shared with relevant committees solely to improve future programs, uphold ethical standards, and ensure the highest quality of education and member experience.