CONFERENCE LIVESTREAM

FREQUENTLY

ASKED QUESTIONS

PURCHASING 

What are my options for the livestream?  

You can purchase the Thursday pre-conference intensive with Joan Borysenko (Bronze Passport), a Friday-Saturday package (Silver Passport), and/or a Friday, Saturday, Sunday package (Gold Passport).  

 

Can I purchase just Saturday and Sunday?  

No, sorry, Saturday-Sunday isn’t an option. However, you can purchase the Gold Passport (includes Friday, Saturday and Sunday) for only $50 more – a real bargain. 

 

Who is CE21?  

CE21 is a provider of livestream and on-demand video services. ACEP is partnering with CE21 to livestream the conference.  

 

How do I purchase the livestream?  

Click on the button for the package you want to purchase, and you’ll be taken to ACEP’s CE21 page where you’ll purchase the product. You’ll create an account with CE21 to complete your purchase. You can pay with a credit card.  

 

How do I access the livestream once I’ve purchased it?  

You’ll receive an email from our provider, CE21, with instructions as soon as you purchase it .  

 

Can I choose which learning labs I want to see?  

Depending on the Passport you choose, you’ll be able to watch the keynotes, invited presentations, and a curated group of learning labs (one workshop per time slot). There are no other viewing options this year. 

 

 

TECHNICAL 

What are the technical requirements? 

You can use any Windows or Mac computer, because it will be accessible via the web. You’ll want to be sure you have a solid internet connection so there are no interruptions in the stream for you. (You will be able to view a test video after you purchase the package.) 

 

Can I use a phone/tablet/other mobile device?  

Yes, you can watch the livestream on any device. There is an optional CE21 app for both iPhone/iPad and Android devices.  

 

 

CONTINUING EDUCATION 

Can I get CE hours for the livestream?  

Yes. Please check the CE page on the website to see the overall types of CE credit available.
Check the CE-Grid to see board approval for each the session being broadcast. You have to be actively watching the live session to get credit.  

 

I don’t need that much CE. Can I get CE for only some of the sessions? 

Yes. You can choose how much CE you want to receive. But remember, you must watch the session LIVE if you want to get CE for that session. 

 

How is my attendance checked for the sessions so that I get CE?  

You must be online throughout each presentation to receive credit.  The computer keeps track if you are logged in to the specific session.  Your browser must be open the entire time of the presentation.   The computer has a little leeway built-in in case you loose connection. At the end of the session you can click the credit button on the navigation bar, fill out the evaluation and the click the certificate button to download your certificate.  You will repeat this process for each session you attend.  

 

What if I don’t want CE?  

If you aren’t getting CE for the session, then you can ignore the participation code.  

 

When do I get my CE certificate? 

You can fill out an evaluation at the end of each session, at the end of the day, or at the end of the conference. You’ll receive a certificate for each session right after you complete the evaluation.  

 

 

PARTICIPATION 

Do I have to be in front of the computer all day?  

You have the option to watch the sessions live or via recording. However, if you need CE/CME/CNE, you’ll need to watch the LIVE session you want credit for. 

 

If you choose to watch the whole conference live, know that there are breaks in between the sessions and a lunch break each day. You can choose to watch as many or as few sessions as you like.   

 

Can I ask questions?  

Yes, there will be an option for you to send a question in. It will be read by someone in the room.  

 

RECORDINGS 

Do I have immediate access to the recordings?  

You won’t get them immediately, but they will be available 48-72 hours after the conference. You’ll be notified when they’re available.   

Can I get CE for watching the recordings of the sessions?  

No, you can only earn CE if you watch the sessions live.  

How long do I have to access the recordings?  

One year from the date they’re available.  

ACEP MEMBERSHIP 

Is there an ACEP member discount? 

Yes, ACEP members save $20 on the pre-conference intensive and $50 on the main conference packages.  

 

How do I become an ACEP member? 

Visit our website to join.  

 

 

OTHER QUESTIONS 

Can the conference be translated into another language for me?  

Not at this time.  

 

Will there be transcripts?  

No transcripts are available. 

 

Can I get the speaker handouts?  

All the handouts that we receive from speakers will be on the ACEP website at https://www.energypsych.org/page/handouts2019. They will also be available during the session in the CE21 screen.  Please note that not all speakers submit handouts. 

 

GUARANTEE

 

Is there a guarantee?  

Yes, there is a 100% money back guarantee if you decide the livestream is not for you. However, you must contact CE21 by NOON U.S. Mountain Time on your first day in order to get a refund.